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FAQ

COMMON QUESTIONS

  • Do you have a minimum order?
    Screen Printing - 24 piece minimum* Embroidery - 12 piece minimum* *As long as the decorative design is the same for all pieces, garment colour changes or different style options are possible.
  • What is your turnaround time?
    Screen Printing - Once your order is paid and the final artwork has been approved, your order will be completed in 15 business days and ready for pick-up, or to ship. Embroidery - Once your order is paid and the final artwork has been approved, your order will be completed in 20 business days and ready for pick-up, or to ship. *If additional finishing details are ordered (ie. woven hem tags, leather patches, custom patches, hang tags, printed tags etc.) the turnaround timeline will be increased. Please ask for the specifics in these situations.
  • How are screen printing prices calculated?
    Prices are determined by 4 changing factors: - The number of colours being printed (don’t forget the under-base is a colour) - The number of print locations on the garment - The quality or type of garment selected - The quantities being ordered The main factor to understand with screen printing is that the job set up is the biggest part of screen printing. The more factors you have in an order (ie. colour count, design colour changes, different print locations, specialized fabrics, etc.) the more complex the set up will be and thus the price will reflect the work involved.
  • How big can you print?
    Our maximum screen printing size is 14" wide x 17" tall
  • Do you have more garments than listed on the website?
    Yes! The website only features some of the most popular garments. We would be happy to show you more options that are available.
  • Can I supply my own garments?
    No. We do not print on customer supplied items. Just in the same way you wouldn't bring your own steak to a resturaunt and ask them to cook it.
  • Do you offer rush orders?
    Depending on the current circumstances we can help you out. Please contact us at 403-707-8778 to discuss your options. Rush order fees will apply.
  • What file format do you need for artwork?
    For both screen printing and embroidery, all files must be 300 DPI or a Vector file format. If you have a viable existing DST file for embroidery you can submit that for use. Additional artwork fees may apply if we need to recreate your design, vectorize or digitize your artwork to the correct formats.
  • Is there a fee to change the ink colour?
    Yes. There is a $15 fee to change ink colours in the same order.
  • When do I pay?
    Orders must be paid in full before any order goes into production unless otherwise indicated by Thread Station and agreed on by parties. Orders over $3000 paid via credit card are subject to a 3% processing fee.
  • Garment Disclaimer
    If there are manufacturer defective garments found while printing, we will remove the garment from your order and you will be reimbursed the cost. We strive to have your order fulfilled exactly as wanted, however, manufacture defects are an unfortunate occurrence. Please know that not all garments are created equally. Manufacturer defects can include: colour inconsistencies, stitching errors, mislabeled garments, loose/inconsistent stitching, and/or garment flaws (eg. holes in garments, ripped seams, stains etc.) Please see our terms and conditions for more details.
  • Your hours say 'by appointment' only, whats that about?"
    We take great pride in our customer service and know that it can be overwhelming to navigate the many options available. As such, we like to book consultations with our clients to walk them through the process of deciding what is best for the project and budget. The equipment we use is very noisy, so it is helpful for us to schedule consultations at times that we are not in full production. Please contact us to schedule your complimentary consultation if you're ready to take the next step with your order!

For any other questions, please contact us. Some exceptions may apply.
 

For the fine-print details, read our terms & conditions below.

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