Terms & Conditions

Thread Station Screen Printing LTD. Terms & Conditions

Within this agreement: 

Thread Station Screen Printing LTD. aka “Thread Station” we, us, our, etc. 

“The Client” aka: you, yours, etc.
 

ACCEPTANCE OF TERMS & CONDITIONS
Upon payment of your Thread Station order or services, you, the client, are agreeing to comply with and be legally bound by these terms and conditions. If you do not understand these terms and conditions, please contact us with the specifics. If you do not agree to the terms and conditions, please discontinue your use of Thread Station’s services. 

 

TERMS 

Orders must be paid in full before any order goes into production. No blank garments will be purchased for production prior to receiving the full payment of order. 

 

TURN AROUND TIME

The ‘turnaround clock’ begins on your order when the order has been paid in full and the mock up(s) have been approved by you in writing (email/text). Thread Station’s turnaround time is approximately 10-15 business days plus shipping time. 

 

GARMENT DISCLAIMER

Thread Station is not responsible for manufacturer defects such as: color inconsistencies, stitching errors, mislabeled garments, loose/inconsistent stitching, and/or garment defects (holes in garments, ripped seams, etc.). While we try our hardest to inspect the garments as we print them, we cannot guarantee the quality of each garment. We are not the manufacturers of these garments, so we cannot ensure their construction. We highly recommend ordering 5% extra of each size if an exact count is important. 

 

CANCELLATION

Once an order is paid in full, it immediately goes into production. As such, Thread Station is unable to accommodate order changes or cancellations. Should you require a cancellation, please contact us immediately to discuss any possible arrangements. Likewise, please contact us immediately if you catch an error in the mock-up after you approve it. 

 

CLAIMS AND REPRINTS

While Thread Station aims to ensure all orders are accurate, any order that has been printed differently than the mock-up(s) you approved will be granted a reprint of the defective product. Therefore, it is critical for you to ensure the mock-up (s) accuracy. This includes: spelling, print size, print location, pantones (colours) and any other information that is relevant to your order. Thread Station is not responsible for any errors you approved in the mock-up(s). All claims must be submitted within 72 hours of the date of delivery. Please email us at: hello@threadstation.com to submit your claim. If we are responsible for any errors in your order, we will gladly accept responsibility for the issue and reprint the garments at no additional cost. We do not offer refunds, but will gladly reprint any production errors.

 

SHIPPING

Thread Station is not responsible for any timeline delays caused by the shipping companies. This includes both shipping delays on receiving blank garments for production, as well as, shipment of the final product to the customer. Once the final product leaves our production facility, we are not responsible for any loss or damages caused by the shipping company.  

 

CUSTOMER SUPPLIED GARMENTS

We do not accept customer supplied garments. We do not do contract printing. 

 

DEADLINES

If your order requires a specific deadline, you must inform us prior to production to ensure our ability to meet it. Aside from that, our standard turnaround time is in effect. 

 

RUSH ORDERS

If your deadline falls short of our standard turnaround time, rush fees may apply. 


ARTWORK
By submitting artwork to Thread Station, you warrant that it is not copyrighted by any third party and that you have permission to reproduce, distribute, sell, or do otherwise with the artwork. In the event that you have not checked if the artwork is copyrighted or you do not have permission to reproduce and distribute it, you hereby release Thread Station of any and all claims. You accept any liability, damages, attorney fees, or loss that may be incurred to us in the event of any legal action connected with copyright infringement involving the submission of artwork provided by you. You are proceeding with full understanding that we are not responsible or liable in any way possible. We reserve the right to refuse to print anything we deem to contain improper or infringing artwork. 

 

VISUAL CONTENT
Thread Station reserves the right to collect visual content of orders created within our facility. We reserve the right to use product images or video to create third-party advertisements. We might even make you a cool video for your socials. All images are the property of Thread Station and shall not be used without our prior written consent.


MOCK-UP ARTWORK
All digital images associated with the mock-up artwork provided to you are the property of Thread Station. Any mock-up artwork shall not be uploaded or posted to any digital platforms, apps or third party websites without prior written permission.  

 

CHANGES TO THESE TERMS AND CONDITIONS

We reserve the right, at Our sole discretion, to modify or replace these Terms at any time.